Our customers gave us an excellent grade

Aki Böök analytics, Yleinen

Our customers gave us an excellent grade in Avarea’s annual customer satisfaction research. Even though the results have been excellent for many years, we were able to overcome our previous years’ results. 95 % would recommend us further and 100 % of our customers would choose us again as their service provider.

Our customer rated us in three different categories with a scale from 1 to 6:

  • General view from Avarea
  • Project deliveries and consulting
  • Maintenance and production support

The aspects that improved the most were accurate cost estimations and price vs. quality- rate. Previously our customer’s thought these areas needed improvement and this year we were able to upgrade them with one total grade! We want to give a big thank you to all who gave your time to answer our survey. We are very grateful from all of the feedback we got, and we’ll continue to use it for developing our service further.